Policies & Compliance


Terms & Conditions

By accessing or using this website, you agree to the terms and conditions outlined below. Please review them carefully.

Article 1. Introduction and Scope of Application

This Service Agreement governs all transactions of LiveDropSA, a company based in Belgium, located at Av. de l'hôpital 11, Liège 4000. It applies to the sale of products and services offered by LiveDrop SA. ThisAgreement applies to all offers and sales of products and services provided byLiveDrop SA, regardless of the mode of communication used, including transactions conducted through the company's website.

Article 2. Buyer Representation and Responsibility

The sale of products and services by LiveDrop SA is exclusively reserved for professional use, including laboratory research.Buyers confirm their professional status and agree to utilise purchased items solely for professional purposes in compliance with this Agreement. If you create an account on our site, you are responsible for maintaining its confidentiality and agree to accept liability for all activities conducted under your account. LiveDrop SA reserves the right to refuse service, terminate accounts, or modify content at its discretion.

Article 3. Entire Agreement and Retention

This Agreement constitutes the entire understanding betweenLiveDrop SA and the Buyer, superseding any prior agreements or communications.It may only be modified with the explicit written consent of LiveDrop SA. TheBuyer is advised to retain a copy of this Agreement, whether in physical or electronic form, for future reference.

Article 4. Offer Acceptance and Delivery Conditions

Verbal orders will only be considered if confirmed in writing or placed online according to LiveDrop SA's instructions. The Seller must confirm orders in writing within a stipulated timeframe for them to be binding. Delivery terms are defined as DAP - Buyer's warehouse ( Incoterms 2010 ) unless specified otherwise. Additional shipping fees resulting from incorrect addresses provided by the Buyer shall be borne by the Buyer.

Article 5. Product Ownership and Descriptions

All items purchased from LiveDrop SA are subject to a shipment contract. This means that risk of loss and title for such items pass to you upon delivery to the carrier. While we strive for accuracy, LiveDrop SA does not guarantee that product descriptions or other content on this site are error-free. If a product does not meet its description, your sole remedy is to return it unused.

Article 6. Intellectual Property and Trademark Usage

All content on this website, including text, graphics, logos, images, audio clips, and software, is the property of LiveDrop SA or its content suppliers and is protected by international copyright laws. The compilation of this content is exclusively owned by LiveDrop SA and is protected by copyright laws. The trademarks and trade dress of LiveDrop SA may not be utilised in connection with any product or service not provided byLiveDrop SA. Any unauthorised use that may cause confusion among customers is prohibited.

Article 7. Privacy and Electronic Correspondence

We prioritise your privacy and encourage you to review ourPrivacy Notice, which governs your interaction with our website and outlines our data practices. When engaging with LiveDrop SA, whether through website visits or email communications, you consent to receive electronic notifications from us. We may communicate with you via email or by posting notices on our site. You acknowledge that all communications provided electronically meet legal requirements.


Article 8. Dispute Resolution

Any dispute related to your use of LiveDrop SA shall be resolved through confidential arbitration in Belgium, except for matters pertaining to intellectual property rights, for which injunctive relief may besought. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Quality Policy

Our mission is to advance the scientific and medical world by providing cutting-edge technologies for biomedical research and cellular therapy. Ensuring robustness and precision while exceeding customer satisfaction is our top priority.

Our teams and partners are deeply committed to this mission, integrated into the fabric of our daily operations. We are dedicated to working following the best practices inspired by industry standards. We remain flexible to implement new quality rules as per the evolving needs of the company and our clients.

Our commitment to quality includes:

  • Identifying, implementing, measuring, and continuously improving processes to deliver reliable products and services of the highest quality.
  • Understanding and meeting scientific and customer needs while conforming to regulatory requirements.
  • Qualifying and motivating our employees, fostering their commitment to continuous education.
  • Establishing stringent quality criteria for suppliers, partners, and contractors.

We are constantly striving to enhance our practices and meet the highest standards in the industry.

Data Protection

At LiveDrop, we take data protection seriously and adhere strictly to the General Data Protection Regulation (GDPR) and other relevant regulations. Your privacy and the security of your data are paramount to us. We are implementing robust measures to ensure the confidentiality, integrity, and availability of your information. Rest assured, your data is handled with the utmost care and in compliance with applicable rules and regulations.

  • Why? At LiveDrop, safeguarding the confidentiality and privacy of your information is our top priority. This privacy notice is crafted to empower you with control over your personal data and offer transparent insights into its usage. You can access this notice anytime on our website's 'Privacy' section here.
  • Who are we? LiveDrop, located at Giga_B34, Av. de l'hôpital 11, Liège 4000, Belgium, can be reached at +324378 63 31 or info@livedrop.com. Serving as the data controller, we hold the responsibility of safeguarding your personal data and determining its usage within legal boundaries.
  • How do we obtain your data? We gather your data through various channels, including direct input from you via web forms, business cards, or email interactions. Additionally, data may be generated during your website registration or sourced from third parties.
  • What information do we collect? Personal data includes details such as contact information (e.g., name, email address), registration credentials, professional background, and any content provided by you.
  • What do we do with your personal data? Your data serves various purposes, including recruitment, sales management, marketing activities, customer care, legal claims, and service enhancement.
  • How long do we keep your personal data? Your personal data is retained only as long as necessary to fulfill its intended purposes or as required by legal obligations.
  • Why is it lawful that we use your personal data? Our utilization of your personal data aligns with applicable local and European legislations, with each activity grounded on lawful bases such as legitimate interest or contractual obligations.
  • How do we inform you? We offer comprehensive information about data processing at the point of collection, providing details such as contact information, purposes, legal bases, retention periods, and avenues for exercising your rights.
  • Do we share your personal data with others? To deliver our services and products effectively, we may share your data with relevant third parties, ensuring compliance with data protection standards.
  • How do we secure your personal data? We implement robust technological and operational measures to safeguard your data against unauthorized access, alteration, or destruction.
  • How can you exercise your rights? You possess rights to access, restrict, rectify, object, erase, and port your data. To exercise these rights, reach out to us via info@livedrop.com, providing necessary identification.
  • How do we use cookies? Cookies are utilized to enhance website functionality and analyze visitor behavior. You can manage cookie preferences through your browser settings.
  • Updates to this privacy policy: This privacy policy may undergo periodic updates, with notifications posted on our website to ensure you stay informed about data management practices.